Refunds
Effective August 11, 2026
The deliverables are files. Once you have them, we cannot take them back — so the policy turns on whether you have downloaded, not on how you feel about it.
Before you download: 7 days, no questions asked
If you have bought but not yet downloaded any of the paid deliverables, email support@seeyoursplit.com within 7 days of purchase and we will refund you in full. You do not have to give a reason.
After you download: we will make it right
Once a report, worksheet or case file has been downloaded, we cannot un-deliver it, so we do not offer no-questions refunds at that point. But if something is genuinely wrong, we are not going to keep your money. Email us within 7 days if:
- the figures do not compute, or are plainly wrong;
- a file will not open, is corrupted, or is missing content it should contain;
- what you received is not what the page described;
- you were charged twice, or charged for something you did not buy.
Tell us what went wrong and we will fix it, or refund you if we cannot. In practice we would rather refund an unhappy customer than argue with one.
The done-for-you service
The $300 concierge case is work performed by a person, so it is treated differently: cancel before we start and you are refunded in full. Once work has begun, we refund the portion not yet done. For the ten-case pilot, unused cases are refunded at any time within the pilot period.
How to ask
There is no form and no hoop. Email support@seeyoursplit.com from the address you purchased with, or include your unlock code. Refunds go back to the original payment method and typically appear within five to ten business days, depending on your bank.
A note on chargebacks
If you are unhappy, please email us before disputing the charge with your bank. We will almost certainly resolve it faster than a dispute would, and we would rather hear the problem than read about it from Stripe.
This policy forms part of our Terms. See also our Privacy policy.
Terms · Privacy · Refunds · Questions: support@seeyoursplit.com